Benefits To Using Hosted Virtual PBX Services

One of the most convenient aspects of the internet is the simplicity of communication on a local and international scale. Email was effective as it removed the time-consuming “snail mail” process allowing people to share documents and information at the click of a button. Online messaging and video chats became popular allowing people to discuss issues while having access to information; as well as being able to see each other while speaking – thank you webcam! Finally, the introduction of virtual employees removed the need for large office space to house different employees. Using virtual employees, it is now possible to run a business without having a set location and even using a virtual receptionist.

How does this work?

Originally, the virtual office would be several freelancers across the globe using internet connections to complete work and send it to the employer. The receptionist was purely an administrative post; however, now with the use of hosted virtual PBX systems, it is possible for telephone calls to be redirected to a virtual auto attendant making the need for a traditional receptionist obsolete. This article will discuss hosted virtual PBX services and the various benefits to using this system.

What Is A Hosted PBX Service?

A hosted PBX service, also known as a private branch exchange service, is a telephone system that is operated by a hosting service provider. Typically, the PBX hosting company is a major telephone company; however, the number of freelance, virtual PBX providers is increasing regularly. The basic features of a hosted PBX system are to handle call routing and call switching for a specific company at a specific location. Generally, the PBX number would be a toll-free number; but as a provider at a specific location, it may be useful for the phone number to have an area dialing code.

What Are The Benefits Of Using A Virtual PBX Service?


1. Reduced Cost

One of the most beneficial aspects to a hosted PBX system is the reduced cost. By switching from a traditional business phone system to a virtual phone system, it is possible to reduce company expenses by approximately 60% or more. The saving is often due to the fact that a virtual service uses the PBX system package alone; whereas, the traditional phone system requires the telephone, the phone line, and phone services – all separate expenses. Many hosted PBX service providers offer package deals; therefore, it may be worthwhile to do research into the cost of the service and check for the most affordable alternative.

2. Easy Setup

Unlike a traditional business phone setup, the use of virtual or cloud PBX systems requires barely any setup at all. Traditional phone systems often need an installation of the company line with access to the phone via wall connections; however, the virtual option just needs you to attach a phone to the internet connect. Typically, the PBX system is pre-configured with an automatic installation meaning you do not require any consultation or assistance for the installation. If you wish to add an additional phone, this can easily be done by creating an extension with the system’s web management tools.

3. No Need For System Maintenance

Hosted virtual PBX service providers will more often than not install the hardware for the system at their site, not the client’s site. This is highly beneficial for two reasons: the first is that there is no need for you to call maintenance teams when the system ‘acts up’ or for a regular check-up. The system maintenance will be completed by the PBX service provider at their facility without you needing to worry about upgrades or changes in the hardware.

4. No Need For A Set Office Space

The second benefit to having the hardware installed at the service provider’s facility, and a benefit of the PBX service overall, is that you are not restricted to a single location. Due to the virtual nature of the system, it is possible to use the business phone service from various locations – all you need is an internet connection and you will be able to receive business calls irrespective of where you are.